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Your £ transactions are handled safely, and you can choose when to share information with payment providers or government officials. Players can set clear expectations for account security, marketing preferences, and data retention when they know these rules.
In order to create a Slotstars account, we need to know some basic information about you in order to set up your profile, protect your access, and make sure we follow the law when it comes to online gaming.
You can be sure you are allowed to play, your account will be safe from other people using it, and payouts will go to the right person with this information. During account verification, we may ask for more proof of your identity and payment ownership in the form of documents and technical data. Depending on what you're doing, the payment method you choose, and the rules in UK, the exact list may be different.
When you sign up, Slotstars usually gets some basic information about your account and identity so you can log in, get service messages, and start playing. Personal information like your full name, date of birth, and the country you say you are from when asked for for eligibility checks.
Information about how to reach you, like your email address and phone number for account verification, security alerts, and support messages. Provide your residential address and city/postal code when asked to help verify your identity and check if the job is available in UK.
Account security information includes the username, password (which is stored in a way that keeps it safe), and security signals that are used to stop account takeover. Data about the device, the browser or app, the user, the IP address, the time of the login, and basic location clues that can be derived from the IP address are all used to find fraud and unauthorized access.
We also get information about the transaction so we can process the payment if you choose to deposit while you are registering or right away after completion. When £100 is deposited, for example, records will be made with payment reference IDs, status, and timestamps.
Information is gathered to make sure of a person's identity, age, and the legitimacy of a payment. According to your account history and withdrawal activity, Slotstars may ask for one or more of the following.
A government-issued ID with your name, photo, date of birth, and document number is proof of who you are. Take a selfie or liveness check, which is a picture or video to make sure the person who owns the account matches the ID. Proof of address is a recent piece of paper with your name and address on it, like a dated bill or official letter. Paying with a credit card or an account number is an example of payment method verification. This is usually done before a withdrawal request for £500 or more.
If you want to know where your money comes from or if it's affordable, you may need to show proof. This is especially important for bigger transactions like deposits of £2,000 or more. When you send us verification files, we get the images or documents, the metadata we need to check them (like the time they were sent), and the result of the check. SlotStars may also keep track of failed attempts to verify accounts in order to fix problems and stop abuse.
We need to know some personal information about you in order to run our loyalty, bonuses, and promotions smoothly. This way, you can claim offers, get rewards on time, and see promotions that are relevant to how you play.
There are rules about how to use bonuses correctly and make sure they aren't abused in a way that hurts the fair play for everyone. People's personal information is also used to send you more relevant messages and fewer messages that aren't relevant, like free spins on the types of games you like or reload deals that are related to the deposits you've made. You can change your mind about marketing at any time by going to your account settings.
When you agree to a promotion, we may use information about your account, like your registration information, to make sure you are of legal age, and to check that you meet the offer's requirements and to automatically apply the bonus.
For instance, a welcome bonus of up to £200 might need a minimum deposit of £20. We handle your deposit and bonus crediting based on our records of your account and transactions.
To make sure that bonuses aren't abused, we look at how people log in, the devices and sessions they use, and how they make purchases. This helps us find accounts that are too many, activity that seems odd, or rules that have been broken about promotions. We may stop bonus benefits or promotional payouts until checks are completed if necessary. This is especially true for high-value campaigns like a £100 cashback credit or £500 tournament prizes.
You can help us make better offers by telling us about your favorite games, recent activities, and past promotions. This can mean changing the promotions that show up in your lobby, the times that reminders go off, or suggesting a reload bonus (for example, deposit £30 to get a bonus up to £60) based on how you usually play. It's meant to be helpful, not annoying, and personalization won't get in the way of controls for responsible gambling.
Your email address or phone number is used to send you bonus confirmations, opt-in links, promotion reminders, and reward notifications. Transactional messages that are needed to deliver an offer (like a notice of a bonus credit or a confirmation message for free spins) may still be sent even if you have marketing turned off. This is because they are directly related to a benefit you asked for or an action you took on your account.
Some promotions can't happen because of the law or company policy. We may use location signals and verification information to make sure that offers aren't given out in places where they aren't allowed and to make sure that you meet the requirements to be eligible. Your UK or UK information may also be used if it's necessary to make sure these restrictions are followed correctly.
Account information, contact information, promotional opt-in choices, records of deposits and withdrawals, history of gameplay and bonuses, device and session data, and verification status are some of the types of data that are usually used. Typical results include correct bonus crediting, accurate tracking of wagers, on-time reward delivery, fewer promotions that aren't relevant, and better protection against bonus abuse.
You are in charge: you can change your marketing preferences and choose not to receive promotional messages. You will still receive important service messages about bonuses you actively claim, though.
Slotstars Casino treats information about deposits and payments as private and takes steps to protect your banking information from people who shouldn't have access to it. When you add a payment method or add money to your account, the platform tries to keep your data as safe as possible while making sure transactions go smoothly. All interactions with payments are done over secure connections, and only authorized staff and service providers who need to see payment records to complete a transaction or meet legal obligations are allowed to do so.
This protects your personal information in UK and other places, like your card information, wallet IDs, and transaction history.
To lower the risk of being intercepted or misused, secure transmission and storage methods are used. Slotstars Casino keeps sensitive payment information separate from general account data as much as possible and uses encrypted connections for payment flows. In your account area, full card numbers are not shown, and only a few identifiers may be shown to help you find a saved method. Controls against fraud and account theft can notice odd behavior, like trying to deposit money more than once but failing or quickly changing your banking information.
Before a deposit of 100 £ or more is accepted or before changes to payout information are approved, there may be extra checks that need to be done. This is to help stop third-party abuse. What we may need to process your payment depends on the method you choose and what our payment partners need. For example, a deposit of £50 can include the amount of the transaction and the time it happened. The type of payment method and limited identifiers, like the last few numbers or references that have been hidden. Billing information when needed for approval and to reduce fraud. We only need the minimum amount of information about your bank account or wallet to process your payment.
What we don't do: Slotstars Casino will never ask you for your full card PIN, online banking password, or one-time passcodes through chat or email. Contacting someone who says they work for the casino and asks for this should be seen as suspicious. Instead, use official channels to contact support.
Third-party payment processors can handle both deposits and withdrawals. It depends on the agreement, but they should take the right security steps when they process your data as either independent controllers or processors. In order to complete a transaction, handle chargebacks, or follow financial rules, Slotstars Casino only shares the information that is needed.
Using a strong, unique password and turning on any account security options are practical ways to keep your banking information safe. To avoid having your transactions declined, only deposit from payment methods that are registered in your own name. This is especially important for deposits like £100. For safety reasons, don't send photos of credit cards or bank statements through unprotected channels unless asked to do so in a verified support ticket. If you see a deposit like £50 that you don't recognize, you should report it right away.
Records of payments and transactions can be kept for as long as they are needed for accounting, settling disputes, and following the rules. Access is limited, logged when necessary, and reviewed to make sure that banking information isn't shared without a reason. Slotstars Casino may run withdrawal checks before sending money to your chosen payout method to make sure that withdrawals are safe and legal. These checks may include Know Your Customer (KYC) documents and anti-fraud data processing. These checks make sure that the request really is yours, that the account is being used correctly, and that the payment information matches the verified account holder.
We may ask for identity verification (KYC) before approving a withdrawal of 100 £ or more, or when several smaller withdrawals add up to 100 £. This depends on the history of the transactions and the payment method used. This step is meant to keep someone else from taking over your account, stopping you from abusing your payment methods, and lowering the risks of chargebacks and fraud.
We only ask for the records we need to make sure your identity, age, and ownership of the payment method are real. Sometimes, more proof is needed to follow the rules in UK or to explain risk signals found during withdrawal checks. Proof of who you are: a clear picture of a valid government-issued ID card that shows your full name and date of birth (front and back, if applicable). Proof of address is a recent piece of paper that has your name and home address on it, like a utility bill or official letter.
Proof that you own the withdrawal method (like a masked picture of your card or proof that you own the account)- this is called payment method verification. You should never give out full, sensitive phone numbers. Only partial information is needed. Source of funds checks: for higher risk or higher value withdrawals like 500 £ or more, we may ask for documents that show where the deposited funds came from if the law says so. Make sure the pictures you upload can be read, aren't cut off, and match the information on your Slotstars account. There may be times when we need extra proof to connect your records if they have different spellings or if your name has changed.
Marketing is not done with KYC files. They are only processed for the purpose of verification, following the law, and preventing fraud. Only authorized staff and service providers who have been vetted and are acting on our instructions can access them.
As part of anti-fraud data processing, technical and transactional signals are gathered and analyzed to spot any odd behavior. This could include identifiers for devices and browsers, IP addresses and location signals, payment information, patterns of gameplay and withdrawals, and links between accounts when there is a good reason to be worried about security. We may also check your information (like your name, date of birth, and UK, if applicable), against our own internal risk indicators and, if necessary, trusted third-party verification and screening services to help us fight fraud.
Using a stolen identity, abusing bonuses, and trying to get in without permission are all stopped by this. While we ask for more information or clarification about a withdrawal that has been flagged, we may temporarily stop processing. You can get your money as soon as possible through a verified method after the necessary checks are done.
Slotstars Casino uses cookies and other tracking technologies to make sure the site works well, remember your choices, and help us figure out how people use our services. For example, some cookies are needed for secure login and account protection. Other cookies help with performance, analytics, and personalized content.
When it's available, our on-site cookie banner will let you change many cookie and tracking settings right from your browser or device. Some features may not work the same way after you make your choices, but you can still use the service because it needs certain cookies for security and basic purpose. Learn how to change your cookie and ad settings. Some cookies are necessary for Slotstars Casino to work, and they can't be turned off. They help keep your account safe when you sign in and with security, fraud prevention, session management, and managing sessions. Cookies can be used for analytics, making products better, and advertising, but they are not required.
If they apply to you, you can choose to accept or reject these categories through the cookie banner. Going back to the cookie banner settings or clearing your browser's cookies will let you start over if you change your mind later. Controls for your browser: Here's how to delete or block cookies in your browser. You can also make rules, like only letting certain sites use cookies. Device-level settings: In your privacy settings on your phone, you can stop ads from following you and clear advertising identifiers. Advertising options based on your interests: If you see Slotstars Casino ads on other sites, you can usually change how the ads are personalized right there.
Different browsers send different "Do Not Track" signals. For more reliable results, we suggest using the cookie banner and browser controls instead of these signals because not all services and partners always respond to them. You may have to re-select your language, region, or display settings after clearing your cookies or being signed out. Some ads may not be as relevant if you block certain cookies, but you will still be able to deposit £10 and withdraw £10 if those features are already available on your account.
Cookies, SDKs in mobile apps, pixels, and other similar tools that track how well ads are doing and help stop sending too many or irrelevant messages are some of the tracking technologies we may use. This kind of software can gather details about your device, browser, general location, the websites you visit, and the actions you take. We use this information to see how well campaigns are doing, set limits on how often ads appear, look for strange behavior, and make the user experience better. Users can choose if they want more targeted ads based on what they do with targeted advertising preferences. You might still see ads if you choose not to be targeted, but they might not be as relevant to you because they are based on things like the page content instead of your interests.
Slotstars Casino helps you play safely by letting you set your own game limits based on your budget and time preferences. These tools can be found at the account level and are meant to stop users from spending money they didn't mean to and staying online for too long. When you turn on responsible gambling controls, Slotstars Casino only processes the account information it needs to make your choices work the same way on all of your devices. Account security information, like limit settings, is kept safe to keep them from being changed by people who aren't supposed to.
Limits on players and controls for each session: You can set limits right in your account settings. Certain limits may go into effect right away once they are confirmed, while increases can be put off to help people avoid making hasty decisions. Slotstars Casino may also put limits on the platform when needed to follow the rules in UK.
There are limits on how much you can deposit each day, week, or month. For example, you could only deposit £100 per day. Net losses are limited to a certain amount of money each week, for example. Wagering limits: Set a maximum amount of money that can be bet over time, like £500 per month. Limits on session length—choose a maximum session length, like 60 minutes. Reality checks are regular on-screen reminders of how much time you've spent and what you've been doing lately, so you can choose whether to keep going or not. If you try to deposit more than the limit you set, like more than £100 in a day, the transaction might be declined or blocked.
To make sure the setting works, Slotstars Casino may also disable some features if the limits are reached. You can use self-exclusion and cooling-off to take a longer break. For a set amount of time, cooling-off stops access, and self-exclusion stops access for a longer amount of time. During these times, marketing messages are sent less often or not at all, as required by law, and access to gambling functions stays limited. Concerning how to handle changes to limits, decreases usually take effect right away after they are set. Getting an increase might require more steps to confirm and a waiting period. If a player loses, this helps keep them from losing quickly.
Help for people who are worried: If the way you play suggests that you might be at risk, Slotstars Casino may get in touch with you with information on safer gambling and suggest that you set limits or take a break. You don't have to give out any sensitive personal information in this message that isn't needed to manage your account. It's just to encourage responsible play.
Slotstars Casino collects and uses information like your account ID, login information, limit settings, transaction history, session timestamps, device and IP details, and gameplay activity to work out and enforce limits for responsible gambling and player limits. To enforce the limits you set, meet regulatory requirements, stop fraud, and keep the platform safe, processing is done. When needed, data may be shared with reputable service providers that help make these tools available, as well as with regulators or other official groups when required by law.
Limit settings, self-exclusion records, and related logs may be kept for as long as needed to meet legal, licensing, and dispute-resolution requirements. Access to this information is limited, and to help protect your account, changes made to important settings may be recorded. You are in charge—most of the settings for your limits can be changed through your account. Contacting support about stored records lets you find out what information is being kept, make changes, or ask for deletion if allowed by law and doesn't go against required record retention.
If you play Slotstars Casino on iOS or Android, your privacy is protected whether you use a supported browser or an app. All of our mobile access points follow the same basic security rules. However, we know that different mobile operating systems and browsers have their own privacy and permission controls. This section talks about what kinds of data are processed when you play on your phone, how device and browser permissions affect privacy, and how you can change your settings without affecting your game play or account safety.
What Happens to Your Personal Data When You Use a Mobile Browser? In order to keep you logged in, remember your preferences, and keep your session safe, mobile browsers like Safari, Chrome, and others rely on web technologies like cookies, local storage, and other similar identifiers. Many privacy settings are controlled by your browser, such as whether to accept cookies, block cross-site tracking, and delete data when you close a tab.
To help with login persistence, fraud prevention, crash diagnostics, and performance monitoring, app access on both iOS and Android can use app-specific storage and device-level identifiers. For normal casino play, the app doesn't need to be able to see your contacts, photos, or microphone. When a feature asks for permission, it's because it wants to do something specific. You can say no unless it's necessary for security. For legal or licensing reasons, location data may be processed. This is also done to help keep people from getting in without permission. We use network-based signals instead of precise GPS when we can. If your exact location is asked for, it will be for a clear reason, and you can usually change it in the settings of your device.
We also collect technical and security information about the device, the OS version, the app version, the IP address, and the time of the session on both the app and the browser. When there is a lot of traffic, this helps keep the service stable and protects your account. When you use mobile payment features, information about your transactions is processed so that you can make deposits and withdrawals. We record the status of the transaction, the time it happened, and any security checks that are needed to stop fraud and make sure we're following the rules when you deposit £100 or withdraw £500.
Very important information—needed to log in, keep things safe, and play the game. Functional data—allows for choices like language, display settings, and to keep the session going. Diagnostics data: This helps fix crashes, make devices run faster, and cut down on errors. The device you're using controls whether or not to receive push notifications. If you allow it, we may send you alerts like confirming your login, reminding you to play responsibly, or time-sensitive account notifications. You can always turn off push notifications in your iOS or Android settings, and it won't affect your ability to play. The best place to manage permissions and privacy settings is in the settings app on your device. If you want a fresh session, you can change app permissions (like location or notifications) and tracking settings. You may have to sign in again after clearing your cookies or app storage, as doing so could log you out and delete any saved preferences.
This is the Slotstars Casino Privacy Policy. It tells you how we collect, use, share, and keep your personal information safe when you visit our website, make an account, play our games and use our services, or talk to us. When you use Slotstars Casino, you agree that you have read and understood this Privacy Policy and agree that your personal information can be used in the ways listed below.
You give us your name, date of birth, username, password, email address, phone number, and information about where you live (country). Name, date of birth, address proof, and other legal documents needed for Know Your Customer (KYC) verification.
Payment information includes deposit and withdrawal details, masked payment identifiers, billing information, and transaction references (we don't store full card numbers when payment providers handle them). Communications: help tickets, emails, chat messages, call recordings (if allowed), and feedback you give. Device and usage data includes IP address, device identifiers, browser type, operating system, language, referring/exit pages, timestamps, and data on how you interact with the game or features. To meet legal requirements and stop fraud, location data gives a rough idea of where something is based on its IP address. Identifiers like cookies and similar technologies are used to run the site, remember your preferences, and help with security and analytics. Payment processors send information from third parties, such as confirmations of deposits and withdrawals, chargeback notices, and signs of fraud.
The identity and compliance providers give you risk indicators, sanctions/PEP screening results, and verification results. Aggregated usage insights and threat intelligence signals from analytics and security partners.
To make and manage your account, make sure you can access our services, and make sure you are who you say you are. to handle financial transactions like deposits, withdrawals, and more. For legal and regulatory reasons, like AML/KYC and responsible gaming, to make sure people are who they say they are. To find fraud, abuse, security problems, and illegal activities, stop them, and look into them. To make the experience more unique for each user by remembering their preferences and making the product work better. To let you know about changes to the service, security alerts, and support requests.
To send marketing messages when the law allows it and when you choose to receive them. To keep records that can be used for auditing, settling disputes, and making sure our Terms are followed.
Contract: processing that is needed to give you the services you want from the casino. Laws must be followed, including those about gaming and anti-money laundering (AML). For good reasons: safety, preventing fraud, making services better, and keeping the network safe. While some cookies or marketing messages may need your permission, some may not.
Service providers provide hosting, tools for customer service, analytics, email delivery, payment processing, identity verification, and security. People in charge and regulators: when they have to follow the law or gaming rules.
Professional advisors, such as auditors, lawyers, and consultants who are required to keep information secret. In a corporate transaction, such as a merger, acquisition, reorganization, or sale of assets, as long as the right safeguards are in place.
Your information may be handled in places other than the one where you live. When necessary, Slotstars Casino uses the right safeguards (like contractual protections and security measures) to keep your information safe when it is sent across borders.
We use cookies and other similar technologies to run the website, make core features possible (like security and login), remember your preferences, and figure out how you use the service. You can change how cookies work by changing the settings in your browser or, if available, using our cookie preferences tools. However, if you disable some cookies, the site might not work properly.
We only keep personal details for as long as it takes to do the things spelled out in this Privacy Policy and to meet legal, accounting, and regulatory needs. For different types of data and legal requirements, retention periods may be different. Controlling access, encrypting data when needed, keeping an eye on things, and preventing fraud are some of the administrative, technical, and physical measures we use to keep personal information safe. We can't promise complete security because there is no way to send or store data that is 100% safe.
You can see, change, or update your personal information by going to your account settings or contacting customer service. As long as the law allows it, ask that your personal information be deleted. If you can, you can object to or limit some processing. You can stop agreeing to receive marketing emails at any time by clicking the "unsubscribe" link or changing your account settings. If you can, ask for a copy of your personal information (data portability).
Slotstars Casino services are not for people who are not old enough to legally gamble. People under the age of 18 are not allowed to give us personal information, and if we find out about it, we will delete it.
We may use information about your gameplay and transactions to help with risk management, compliance, and responsible gaming. This could include automatic checks for signs of fraud and AML, as well as manual reviews when needed.
There may be times when we need to make changes to this Privacy Policy. Updates with a new start date will be posted on this page. If you keep using Slotstars Casino after a change, it means you agree to the new rules. You can get in touch with Slotstars Casino support through the help section of our website if you have any questions or concerns about privacy.
Account information like name, date of birth, email address, and phone number are collected. So are transaction data like deposit and withdrawal amounts, payment methods, and timestamps. Also collected are device and IP data, and if needed, verification files. This information helps us deposit and withdraw money, stop fraud, follow AML rules, give you the right bonus, and keep your account safe. Within the Account settings, you can see and change important information about your profile. Payment and security logs are kept for legal reasons and to handle disputes.
Before approving a withdrawal, after a lot of activity, or if risk checks show that a transaction is suspicious, we may ask for proof. Common documents include a government ID, proof of address, and proof of payment (like a picture of your card with the middle numbers hidden or a screenshot of your e-wallet account with your name on it). We keep copies in encrypted form so that only certain staff members can access them. We only keep them for as long as the law and regulations say we have to. Upload clear pictures, make sure your account name matches your payment method, and if you can, use the same method for both deposits and withdrawals to speed up the process.
For bonus terms and to stop people from abusing multiple accounts, we use information about your account, device, and transactions. Some of the things that might be checked are shared devices, IP patterns, payment methods, and identity matches. For bonuses with wagering requirements, a maximum bet, or a maximum cashout limit, our systems keep track of your bets and winnings by looking at how you've played and what you've bought in the past. We might take away the bonus and any winnings if we find problems like duplicate accounts, identities that don't match, or strategies that aren't allowed. We'll also ask for proof before any withdrawals are made.
Availability is based on where you are and the rules in UK. For licensing and compliance reasons, we need to know your IP address, the location of your device (if allowed), and where you live so that we can block restricted areas. It's possible that registration or play could be blocked if UK is restricted. Deposits could also be turned down. For withdrawals, you will need to show proof of your new address if you move. Make sure you update your address before you deposit.
We keep accounts safe by encrypting them, controlling sessions, keeping an eye out for fraud, and storing passwords safely. We also look out for risky logins and strange device changes on mobile. For the best security, use a strong, unique password, turn on two-factor authentication if it's available, don't pay for things on public Wi-Fi, and always log out of devices you share. Contact support right away if you think someone is logging in without your permission to stop any activity and protect your £.
To open and protect your account, process payments, and meet our legal and anti-fraud obligations, we only collect the information we need. This could include your name, date of birth, address, email, phone number, device and login information, payment information (masked if possible), and proof of identity. We use this information to make sure that the payment method you use is real, stop chargebacks, and keep your £ safe when you make deposits or withdrawals. For Know Your Customer (KYC), we may ask for a government ID, proof of address, and proof of how you will pay. Extra checks will be done before withdrawals are approved if UK rules require them. You can get paid faster if you make sure your profile matches your documents exactly and upload images that are clear, full-color, and show all the corners.
Your data and account activity are safe with us because we encrypt it, control who can see it, catch fraud, and store it safely. Use a strong password, keep your email safe, and turn on any extra login protection that's available in your account settings. After that, you're in charge of the most important security settings. If you see logins from people you don't know, contact support right away and ask that your account be temporarily locked while we look into it. Your session is safe on both mobile and desktop; always log out when using a shared device, and don't save passwords in public browsers. Users can change how they want to be contacted, get a copy of the information connected to their account, and ask for changes if information is incorrect. For legal and financial reasons, some records need to be kept. This means that you might not be able to delete all of your records if your account still has transactions open or if regulatory retention periods apply.
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